Khoros Care Mobile serves as the companion app for Khoros Care, offering seamless access to your account using existing credentials. This mobile application enables users to strategize content, review, and approve it, as well as interact with customers on social media platforms at their convenience.
- Browse conversations by Smart View and/or Work Queue
- Claim and respond to conversations
- Manage conversations in queues
- Handle approvals
- Offer support to agents seeking assistance
- Subscribe to conversation notifications
With Khoros Care Mobile, users can efficiently engage with customers directly from their iPhones. The app facilitates browsing conversations, claiming and responding to them, queue management, approval handling, support provision to agents, and notification subscription.
Moreover, Khoros Care Mobile empowers your brand's marketers to create, review, and approve media-rich Social Publishing marketing posts.
Overview
Khoros Care is a Freeware software in the category Internet developed by Khoros LLC.
The latest version of Khoros Care is 6.0.5, released on 05/23/2024. It was initially added to our database on 05/23/2024.
Khoros Care runs on the following operating systems: iOS.
Users of Khoros Care gave it a rating of 5 out of 5 stars.
FAQ
What is Khoros Care?
Khoros Care is a customer service platform designed to help businesses manage interactions with customers across digital channels.
What are the key features of Khoros Care?
Key features of Khoros Care include omni-channel engagement, automation, analytics, case management, and customer profiles.
How can businesses benefit from using Khoros Care?
Businesses can benefit from using Khoros Care by improving response times, gaining better insights into customer behavior, increasing efficiency, and enhancing customer satisfaction.
Is Khoros Care customizable to fit specific business needs?
Yes, Khoros Care offers customization options to tailor the platform according to specific business requirements.
What channels does Khoros Care support for customer engagement?
Khoros Care supports channels such as social media, email, chat, messaging apps, and SMS for engaging with customers.
Is Khoros Care suitable for both small businesses and large enterprises?
Yes, Khoros Care is designed to cater to the needs of both small businesses and large enterprises.
Does Khoros Care offer reporting and analytics capabilities?
Yes, Khoros Care provides reporting and analytics features to help businesses track performance metrics and gain insights.
How does Khoros Care handle customer inquiries efficiently?
Khoros Care uses automation and routing logic to prioritize and streamline customer inquiries, ensuring timely responses.
Can Khoros Care integrate with other existing systems and tools?
Yes, Khoros Care offers integration capabilities with various CRMs, helpdesk software, and other tools to facilitate seamless workflows.
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